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Patented specialized probiotics
Free Shipping on All Orders Above SGD100
100% Natural and Safe
Patented specialized probiotics
Scientifically backed formula
100% Natural and Safe

Frequently Asked Questions

When should I take my daily dose?

All our products are formulated for optimal absorption. For best results, we recommend taking your daily dose with a meal and sufficient water. While it is not necessary to take your daily dose at the same time each day, consistency in your supplement intake is key to getting the results you want. Try making it a habit to take your daily dose with breakfast or before bed to ensure you don’t miss a dose.

Special note: For Fiber+++, we recommend taking it before a meal. If you are taking our probiotic supplements (Vicopyl®, Vicome®, Vicosa®, and Vicofem®), it is advisable to take them after a meal.

What are your shipping rates?

We offer affordable shipping rates to ensure you always get access to your health supplements. For orders above S$100, shipping is free locally and regionally (Singapore, Malaysia, and Indonesia).

For orders below S$100, our flat-fee rates are:

  • Singapore - S$5 (S$2 if you opt for Green Packaging!)
  • Malaysia: S$5 
  • Indonesia: S$5

How do I place an order?

Placing an order is simple! Browse our selection of products and add your preferred items to the virtual cart. When you are ready, proceed to checkout and follow the prompts to enter your shipping and payment information. If the payment is successful, you will receive an email confirmation of your order

What is your exchange/return policy?

For safety and hygiene purposes, we are not able to accept returns. However, if you receive a product with unexpected defects (e.g. unexpected discoloration of capsules), please reach out to us here, and we will exchange the product free of charge.

How does Vicosa® work?

Vicosa® contains Latilactobacillus sakei, a probiotic that helps restore a healthy balance of bacteria in the sinuses. It also supports skin and sinus health by calming overactive immune responses, which are common in sinusitis and eczema, and reducing the presence of pathogens in the body

Has Vicome® been clinically tested?

Clinical studies done on BPL1®, a key ingredient in Vicome®, show effectiveness in promoting fat reduction in the abdomen (stomach) to reduce waist size and lower BMI. It has been studied in both adults and children, with additional benefits observed in insulin regulation and mild improvements in mood.

What is Helicobacter pylori (H. pylori)?

H. pylori is a type of bacteria found in the stomach. It is a major cause of gastritis and stomach ulcers due to its tendency to attack the stomach lining. It is incredibly common, with some studies showing that up to 50% of people globally may carry it, often without exhibiting symptoms! H. pylori has also been classified as a cancer-causing agent since 1994.

Are there any rules about what I can eat or drink with Vicofem®?

Avoid taking it with coffee, tea, or alcohol. We recommend an interval of 1-2 hours (before or after) to ensure the effectiveness of the probiotics. There are generally no dietary restrictions, but a high-sugar diet may weaken the effect of probiotics, so being mindful of your diet can help.

Do I really need a fiber supplement?

You may, if you have a fiber deficiency in your diet! This is common among people living in urban settings with a fast-paced lifestyle. If you often eat out, experience bloating or irregular bowel movements, or consume ultra-processed food, there’s a high chance that you are not getting enough fiber.

Fiber is essential for optimal digestion and overall long-term health. Supplementing your diet with Fiber+++ can bridge the gap to improve your quality of life!