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Patented specialized probiotics
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100% Natural and Safe
Patented specialized probiotics
Scientifically backed formula
100% Natural and Safe

Frequently Asked Questions

When should I take my daily dose?

All our products are formulated for optimal absorption. For best results, we recommend taking your daily dose with a meal and sufficient water. While it is not necessary to take your daily dose at the same time each day, consistency in your supplement intake is key to getting the results you want. Try making it a habit to take your daily dose with breakfast or before bed to ensure you don’t miss a dose.

Special note: For Fiber+++, we recommend taking it before a meal. If you are taking our probiotic supplements (Vicopyl®, Vicome®, Vicosa®, and Vicofem®), it is advisable to take them after a meal.

What are your shipping rates?

We offer affordable shipping rates to ensure you always get access to your health supplements. For orders above S$100, shipping is free locally and regionally (Singapore, Malaysia, and Indonesia).

For orders below S$100, our flat-fee rates are:

  • Singapore - S$5 (S$2 if you opt for Green Packaging!)
  • Malaysia: S$5 
  • Indonesia: S$5

How do I place an order?

Placing an order is simple! Browse our selection of products and add your preferred items to the virtual cart. When you are ready, proceed to checkout and follow the prompts to enter your shipping and payment information. If the payment is successful, you will receive an email confirmation of your order

What is your exchange/return policy?

For safety and hygiene purposes, we are not able to accept returns. However, if you receive a product with unexpected defects (e.g. unexpected discoloration of capsules), please reach out to us here, and we will exchange the product free of charge.

How does Vicosa® work?

Vicosa® contains Latilactobacillus sakei, a probiotic that helps restore a healthy balance of bacteria in the sinuses. It also supports skin and sinus health by calming overactive immune responses, which are common in sinusitis and eczema, and reducing the presence of pathogens in the body.

What is Latilactobacillus sakei? How does it support sinus health?

A beneficial probiotic found naturally in foods like kimchi and used in food preservation, Latilactobacillus sakei is renowned for its antibacterial properties. It's known to survive well in tough conditions, like cold and acidic environments, making it ideal for supporting the body’s microbiome.

People with chronic sinus issues often have lower levels of Latilactobacillus sakei in their sinus microbiome. Reintroducing it through food or nutritional supplements like Vicosa® can help restore balance, reduce inflammation, and improve sinus symptoms naturally.

What do you mean by “sinus microbiome”?

The sinus microbiome refers to the community of bacteria that lives in your sinuses. Like the gut, a healthy sinus microbiome is essential to ward off infections and keep inflammation at bay. When the balance of bacteria in your sinuses is disrupted because of illness, antibiotics, or allergens, you may experience sinus issues. Taking Vicosa® consistently may help rebalance your sinus microbiome and address unwanted symptoms naturally!

Can Vicosa® help with eczema too?

Yes! Thanks to the Latilactobacillus sakei in Vicosa®, people experiencing symptoms of eczema can find relief too. Studies have shown that Latilactobacillus sakei can reduce atopic dermatitis (eczema) symptoms, especially in children, by reducing allergic reactions through immune cell regulation. It also contributes to suppressing the growth of harmful bacteria to ease eczema symptoms.

How should I store Vicosa®?

Vicosa® is stable at room temperature, which means you don’t need to refrigerate it! Do remember to properly close the bottle each time after use to maintain the freshness and quality of the product. We also recommend storing Vicosa® in a cool, dry place away from direct sunlight, especially in Singapore’s warm and humid climate!

Is Vicosa® safe during pregnancy or while breastfeeding?

Yes! Vicosa® is safe for individuals who are pregnant or breastfeeding. We recommend monitoring intake closely for any undesired reactions. Please discontinue usage immediately if such reactions occur and consult a trained medical professional.


Our products have not been linked to any side effects. All our products are backed by rigorous research and have been made in accordance with stringent clinical and manufacturing standards.

Is Vicosa® a good option for my child with allergies?

Absolutely! Vicosa® is a great nutritional supplement for children dealing with allergies. It is safe for children above the age of 1. We recommend starting with ½ capsule per day for the first week to ensure your child responds well to Vicosa®. After that, you can continue with the regular dosage (1 capsule per day).

For children above 2 years old, we recommend giving them 1 capsule per day. If their immunity is low or during flare-ups, you can increase the dosage to 1 capsule twice daily. We recommend monitoring intake closely for any undesired reactions. Please discontinue usage immediately if such reactions occur and consult a trained medical professional.

My child can’t swallow capsules! How can they take Vicosa®?

If your child has trouble swallowing capsules, we recommend opening up the capsule and mixing the powder into a small amount of yogurt, ice cream, or other food base for them to consume.

Do note that Vicosa® will not completely dissolve in water or other liquids, but this does not impact its effectiveness. Please avoid giving your child the powder directly as it can be a choking hazard.

What is BPL1® and how does it work?

Vicome® features Bifidobacterium animalis ssp. lactis (BPL1®), a patented probiotic strain clinically tested for its ability to support healthy weight and metabolism. It works by helping your body:

  • Burn fat more efficiently through improved metabolism
  • Block excessive appetite by balancing serotonin levels
  • Control insulin levels to reduce fat accumulation

Has Vicome® been clinically tested?

Clinical studies done on BPL1®, a key ingredient in Vicome®, show effectiveness in promoting fat reduction in the abdomen (stomach) to reduce waist size and lower BMI. It has been studied in both adults and children, with additional benefits observed in insulin regulation and mild improvements in mood.

What are the clinical findings?

  • 64% of participants saw a noticeable reduction in waist circumference after 12 weeks of consistent use.
  • Compared to lifestyle changes, taking BPL1® produces better results after 6-12 months.
  • After 12 weeks of treatment, participants observed significant reduction in visceral/abdominal fat and BMI.

For more detailed information about the clinical studies conducted and results, please visit our Clinical Studies page.

Is Vicome® suitable for children?

Yes! Vicome® is safe for children who need support with weight management and metabolic health.

Can men take Vicome®?

Absolutely! Clinically studies included adult men and women, and both groups experienced significant positive results in reducing waist size, BMI, and visceral fat.

Can I take Vicome® if I am pregnant and/or breastfeeding?

We do not recommend taking Vicome® during pregnancy. Please discontinue usage if you become pregnant while taking Vicome®.

However, Vicome® is an excellent choice for breastfeeding mothers. Specially formulated with the unique needs of breastfeeding women in mind, Vicome®  provides essential nutrients that are beneficial for both mother and baby. Packed with generous amounts of vitamin B complex, vitamin D3, zinc, alpha lipoic acid (ALA), and bitter orange extract, Vicome® can help promote better health and well-being while breastfeeding.

Additionally, Vicome® is an excellent nutritional supplement if you are trying to get pregnant. It contains an optimal amount of folic acid, an essential vitamin that prepares your body to support a healthy pregnancy and fetal development.

As with all other food products and supplements, we recommend monitoring your intake closely for any undesired reactions. Please discontinue usage immediately if such reactions occur and consult a trained medical professional.

Are there side effects associated with Vicome® ?

Vicome® has not been linked to any side effects. It’s free from stimulants and laxatives—so it won’t raise your heart rate or blood pressure, nor upset your stomach. We focus on using safe, natural ingredients with science-backed support for sustainable results!

How should I store Vicome®?

Vicome® is stable at room temperature, which means you don’t need to refrigerate it! Do remember to properly close the bottle each time after use to maintain the freshness and quality of the product. We also recommend storing Vicome® in a cool, dry place away from direct sunlight, especially in Singapore’s warm and humid climate!

How does Vicopyl® work?

Vicopyl® contains Pylopass™, a patented strain of Limosilactobacillus reuteri that uses a unique “hook-and-remove” mechanism to target Helicobacter pylori (H. pylori), a common stomach bacterium linked to ulcers and inflammation. 

By binding to H. pylori and helping clear it from the body without disturbing the balance of healthy gut bacteria, Vicopyl® helps improve symptoms such as nausea, bad breath, loss of appetite, abdominal discomfort, acid reflux, and bloating as well as improve gut health.

What is Helicobacter pylori (H. pylori)?

H. pylori is a type of bacteria found in the stomach. It is a major cause of gastritis and stomach ulcers due to its tendency to attack the stomach lining. It is incredibly common, with some studies showing that up to 50% of people globally may carry it, often without exhibiting symptoms! H. pylori has also been classified as a cancer-causing agent since 1994.

How do people get infected with Helicobacter pylori (H. pylori)?

It usually spreads through saliva or contaminated food, water, or utensils. The spread of H. pylori infection is common especially within families or in shared living spaces. Many people are exposed during childhood and carry the bacteria, but do not experience symptoms until years later.

What makes Vicopyl® a better alternative to antibiotics?

Taking a course of antibiotics often produces side effects like diarrhea or taste changes. Antibiotic treatments are also untargeted, meaning they often destroy good bacteria along with the bad, leaving your body more susceptible and vulnerable.

Vicopyl® offers a natural, targeted approach that supports H. pylori removal without side effects or contributing to antibiotic resistance. It’s also safe for long-term use and prevention.

Can I take Vicopyl® with antibiotics?

Yes. Vicopyl® is safe to take alongside antibiotic treatments. Additionally, it can help reduce side effects of the antibiotic treatment for Helicobacter pylori (H. pylori) infection on the gastrointestinal tract, such as diarrhea, nausea, and abdominal pain.

It may even be helpful to take Vicopyl® before starting your antibiotic treatment. Since there is a chance of reinfection after completing your course of antibiotics, taking Vicopyl® is a safe and effective way to support your ongoing stomach health and reduce the chance of recurrence.

Is it the same thing as taking probiotics?

Not quite. While both support gut health, Vicopyl® uses Limosilactobacillus reuteri bacteria, a common probiotic, that has been inactivated. This makes it shelf-stable, and improves its ability to withstand the acidic environment of the stomach, yet without losing effectiveness. It also specifically targets H. pylori without affecting the rest of your gut microbiome.

How do I properly store Vicopyl®?

Vicopyl® is stable at room temperature, which means you don’t need to refrigerate it! Do remember to properly close the bottle each time after use to maintain the freshness and quality of the product. We also recommend storing Vicopyl® in a cool, dry place away from direct sunlight, especially in Singapore’s warm and humid climate!

Is Vicopyl® safe for children? What about pregnant and/or breastfeeding women?

Yes. Vicopyl® is safe for children and pregnant or breastfeeding women. We recommend monitoring intake closely for any undesired reactions. Please discontinue usage immediately if such reactions occur and consult a trained medical professional.

Our products have not been linked to any side effects. All our products are backed by rigorous research and have been made in accordance with stringent clinical and manufacturing standards.

When should I take Vicofem® once vs. twice a day?

We recommend taking Vicofem® once a day if you are experiencing mild symptoms or for general well-being. For extra support during flare-ups (e.g. infections, significant PMS or menopause-related symptoms or discomfort), we recommend taking 2-3 capsules daily, divided across meals.

Are there any rules about what I can eat or drink with Vicofem®?

Avoid taking it with coffee, tea, or alcohol. We recommend an interval of 1-2 hours (before or after) to ensure the effectiveness of the probiotics. There are generally no dietary restrictions, but a high-sugar diet may weaken the effect of probiotics, so being mindful of your diet can help.

How long should I take Vicofem®?

It depends! To address acute symptoms, you should continue taking Vicofem® for at least 1–2 weeks after symptoms clear. For hormone support or menopause, taking Vicofem® for 3–6 months is safe and effective. If you are taking Vicofem® for ongoing care and urogenital health, we recommend taking 1 capsule daily using the 6+1 method – take it for 6 months, then pause for 1 month to support your body’s natural rhythm. This can be continued long-term.

Will Vicofem® affect my menstrual cycle?

Taking Vicofem® consistently may help regulate irregular cycles. If your cycle is already regular, changes (if any) will likely be minor, and should maintain your cycle within the normal ranges (2-7 days of menstruation within a 21-35 day menstrual cycle).

Can Vicofem® help with itching or unusual discharge? Should I keep taking it after symptoms improve?

Yes! With consistent use, Vicofem® can help ease symptoms like vaginal itching and abnormal discharge within 2 weeks. We recommend taking Vicofem® for an additional 1–2 weeks after symptoms have subsided to balance vaginal flora. If you are prone to recurring urogenital issues, taking 1 capsule daily is a good long-term plan.

Can I take Vicofem® while pregnant or breastfeeding?

No. It is not advisable to take Vicofem® while pregnant or breastfeeding as it contains chasteberry extract, which may produce undesirable side effects.

Can I take Vicofem® if I’m trying to get pregnant?

Yes. Vicofem® promotes hormone balance and may help improve egg quality. We recommend discontinuing usage once you are pregnant.

When should I start taking Vicofem® if I want to decrease period pain or regulate my cycle?

You can start Vicofem® immediately, even during menstruation. Continue taking Vicofem® for at least 3 months to help regulate the menstrual cycle and reduce menstrual cramps.

Should I take breaks from Vicofem®?

 Yes. Try the 6+1 method—take it for 6 months, then pause for 1 month to support your body’s natural rhythm.

Is Vicofem® safe for everyone?

It is generally safe for adults above the age of 21, and even older adults experiencing symptoms of menopause. It is not recommended for individuals who are pregnant or breastfeeding. Vicofem® is not recommended for people with hormone-related conditions. If you are taking other medications for health conditions, do check with a trained medical professional about possible interactions before taking Vicofem®.

How does Fiber+++ work?

Fiber+++ combines natural ingredients that work together to improve digestion and reduce gut inflammation:

  • Digestive enzymes help break down food so your body can absorb nutrients more effectively.
  • Magnesium citrate acts as a natural laxative to support regular bowel movement.
  • Citrus bioflavonoids, found in citrus fruits like oranges, help soothe the gut and support a strong intestinal lining.

Additionally, Fiber+++ contains 5g of soluble dietary fiber to aid digestion and promote healthy gut microbiome.

Do I really need a fiber supplement?

You may, if you have a fiber deficiency in your diet! This is common among people living in urban settings with a fast-paced lifestyle. If you often eat out, experience bloating or irregular bowel movements, or consume ultra-processed food, there’s a high chance that you are not getting enough fiber.

Fiber is essential for optimal digestion and overall long-term health. Supplementing your diet with Fiber+++ can bridge the gap to improve your quality of life!

How much fiber do I need each day?

You should aim for 25g of dietary fiber daily. However, most of us only consume about 10-15g daily! Taking Fiber+++ (1-3 sachets daily) is an easy and effective way to boost your daily fiber intake.

What happens if I don’t get enough fiber?

Without enough fiber in your diet, your gut bacteria can suffer. Fiber is the food source for gut bacteria. In the absence of sufficient fiber in the gut, bacteria can start feeding on the mucus lining in our gut tract, causing symptoms like:

  • Irregular bowel movements or constipation
  • Bloating and sensitivity in the stomach
  • Constant hunger, fatigue, and low energy levels
  • Metabolic health issues

Taking Fiber+++ is a safe way to easily increase your fiber intake and avoid such symptoms.

Can I take Fiber+++ if I have a sensitive gut?

Yes! Fiber+++ is designed to be gentle on the stomach, in addition to being certified low FODMAP. Most people do not experience any issues with taking Fiber+++ regularly.

How long should I take Fiber+++ for?

For best results, we recommend taking Fiber+++ consistently for at least 3 to 6 months. It’s safe for long-term use and can be taken daily year-round by both adults and kids.

Can I take Fiber+++ together with the other probiotic supplements?

Fiber+++ is an excellent complement to any of our other products. When taken alongside our probiotic supplements, Fiber+++ can help enhance gut health. Here are some ways our products work together to support your health goals.

For Better Digestive Health: Fiber+++ & Vicopyl®

  • Improves intestinal barrier function
  • Regulates gastric acid secretion

For Clear Sinuses & Healthy Skin: Fiber+++ & Vicosa®

  • Boosts the immune system 
  • Reduces the accumulation of toxins in the body by promoting bowel movements

For Improved Metabolic Health: Fiber+++ & Vicome®

  • Increases satiety (feeling of fullness after a meal) and reduces calorie absorption
  • Stabilises blood sugar levels and reduces inflammation

For Better Urogenital Health: Fiber+++ & Vicofem®

  • Supports a healthy vaginal and gut microbiome
  • Promotes regular bowel movement to help reduce acne and hormonal breakouts

Special note: For Fiber+++, we recommend taking it before a meal. If you are taking our probiotic supplements (Vicopyl®, Vicome®, Vicosa®, and Vicofem®), it is advisable to take them after a meal.

Can I take Fiber+++ if I am pregnant and/or breastfeeding?

Yes. Fiber+++ is safe for individuals who are pregnant and/or breastfeeding. We recommend monitoring intake closely for any undesired reactions. Please discontinue usage immediately if such reactions occur and consult a trained medical professional.